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632 jobs found
07.05.2024
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Honeywell Services Support Coordinator United States
In partnership with the Sr. Finance Analyst, works to ensure all purchased hardware, software, licensing and services have the appropriate maintenance contracts. Monitors current processes to ensure correct selection of...
Daily Interactions directly with technicians to coordinate vehicle requirements, phones, uniforms, and training material. Assist Field Service Supervisor with coordination of requirements needed for billing based on customer requirements. Order...
Handle billing processes, including quotes, and processing credits/rebills. Manage customs and badging processes for the office including preparing quarterly reports and assisting with yearly audits. Coordinate SMS onboarding for new...
Support the complete onboarding and offboarding lifecycles for new employees (e.g. new hire orientation, and the collection of wet signatures and required paperwork). Maintain and update data within our HR...
Daily Interactions directly with technicians to coordinate vehicle requirements, phones, uniforms, and training material. Assist Field Service Supervisor with coordination of requirements needed for billing based on customer requirements. Order...
Strong analytical and proven problem-solving skills. Able and willing to work any schedule including Holidays, weekends, graveyard shift. Ability to identify trends, troubleshoot, document, raise, track, and resolve issues. Able...
Release Work Order through SAP and MES. Plan, schedule, monitor and follow up closely on production performance and expedite the work order to ensure shipments to customer are meet. Regular...
In partnership with the Sr. Finance Analyst, works to ensure all purchased hardware, software, licensing and services have the appropriate maintenance contracts. Monitors current processes to ensure correct selection of...
The support coordinator role plays a critical part in any tech company. The day-to-day duties of a support coordinator involve overseeing customer service and technical support operations for a range of technology-related products and services. As a support coordinator at Expoint, you will be responsible for ensuring our valued customers receive exceptional service levels.
You will be responsible for managing our technical support team, gathering customer feedback and creating customer ticketing systems and processes. You will also be responsible for responding to customer inquiries and troubleshooting product issues. You will need to have a great customer service orientation and excellent knowledge of technical support principles and guidelines.
You will also be responsible for monitoring and evaluating customer service staff performance and creating customer service related training materials. Additionally, you will maximize customer service delivery across multiple customer channels and proactively identify areas that need improvement.
Success in this role requires excellent problem solving, communication, and organization skills. You must be able to multitask and handle a large volume of customer inquiries, troubleshoot technical problems and handle customer escalations calmly.
If you are interested in this role, you should have working experience in a similar role in the tech industry and a bachelor's degree in Computer Science or related field. You should also have experience with customer service and technical support operations, processes, and procedures.
At Expoint, your skills and experience will be rewarded with a competitive salary package. This is a great opportunity to join a dynamic team and make a real difference in the success of our customers. We look forward to hearing from you!